| 1. |
How do I
contact
Kyle's Sea Krafts?
Please contact Kyle's Sea Crafts via:
Telephone: 321-784-5953
Mail Address: 772 Mullet Dr., Cape Canaveral, FL 32930 |
| 2. |
What is your
privacy policy?
The information that you provide is not
made available to any outside organizations or groups. The sole
purpose of the information we request is to provide you with the
fastest possible delivery or your order. Email address are
requested to provide you with order confirmation. Orders placed
on-line are encrypted via SSL technology. |
| 3. |
What is Kyle's
Sea Kraft's guarantee?
Kyle's Sea Krafts will guarantee its
products against any defect in craftsmanship. Each seat comes
with a limited warranty and can be expected to last for many years if
you follow some simple guidelines.
1. Do not try to re-adjust screws or bumpers in lid or seat.
2. Do not slam lid or seat down.
3. Do not clean with abrasive cleaner. |
| 4. |
What are my
payment options?
We gladly accept Visa, Master Card and
Discover. If you prefer, you may mail your order to us along
with a personal, business, or cashiers check (payable in U.S.
Dollars). Credit Card purchases are required for express
delivery. Sorry, but we cannot accept cash or ship C.O.D. |
| 5. |
How do place an order through
the mail?
If you prefer to mail your order to us,
please print out and complete our mail order
form and send to the address listed at the top of the form.
You may fill in the credit card account you wish to have charged or
include a personal, business, or travelers check with your order.
If paying by check, we will process your order upon receipt and ship
your order once your check clears. |
| 6. |
How much is
shipping & handling?
Unless otherwise requested, all domestic U.S. and Canadian shipments
are sent via UPS ground from our facility in Cape Canaveral, Florida.
This usually means 3-7 business days. Shipments to Hawaii and
Alaska are required to ship via 2nd-day air or faster and shipping
charges to these two states will be adjusted accordingly. Sorry,
these seats are not available for shipment outside of the 50 U.S.
States or Canada.
Please note that due to
the unique nature of some of our products and the process used to make
our products it will take between 4 and 6 weeks to deliver your
seat.
Shipping charges for regular ground service is $18.00 per seat.
Premium shipping (2-day air) is twice the rate of regular ground
service ($36.00/seat). Please note that selecting premium
shipping does not mean your order will be processed any faster.
All seats are custom made and the process used to create our unique
seats is a timely one. |
| 7. |
How do I
return something?
Kyle's Sea Krafts guarantees all of its
products against any defect in craftsmanship.
If there is a problem with your seat - Because each seat is custom
made and a great deal of time is spent on your seat, we can only
except returns for damaged items due to a problem with the
craftsmanship of the seat. These returned items must:
1. Be returned within the limited warranty period
2. Received normal use at your home
3. Pass our inspection at factory
4. Be returned in original packaging (box and padding) with your
receipt
5. Shipped back via freight paid
If we find that the damage was not a result of the craftsmanship of
the seat, we will be happy to provide you with replacement parts for
your seat at factory cost.
Please return the
items insured and postage paid to:
Kyle's
Sea Krafts
772 Mullet Dr.
Cape Canaveral, FL 32930
All
returns must be sent postage paid. C.O.D.'s will not be
accepted.
If
your items are damaged in transit
- All of our domestic shipments are sent fully insured via UPS.
If damage should occur in transit, please notify UPS at 1-800-PICK-UPS
within 24 hours of receipt. Please keep all original
packaging. UPS will pick up the damaged item for inspection and
initiate the claims process. Once the claim has been paid by UPS
a replacement seat will be shipped to you. |
| 8. |
Do you
wholesale?
Wholesale pricing for the purpose of
re-selling our products is available ONLY for retailers with a
valid sales tax i.d. number and able to meet a minimum of six seats
per order purchase requirement. Please call 321-784-5953 for
further information. |
| 9. |
How do I place an
international order?
Sorry. At this time, our products are
not available for shipment outside of the 50 U.S. States or Canada.
We are currently looking into safe and cost effective shipping methods
to overseas destinations. Please check back with us later. |
| 10. |
If you did not
find an answer to your question:
Please call us at 321-784-5953. |
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